By Serenity Salomé

Before You Book

Everything you need to know before your appointment. Please take a moment to read through the information below before booking.

All appointments can be booked online through our booking system. Please select the service that best matches your desired appointment.

If you are unsure which service is right for you, please contact us via WhatsApp before booking. We are happy to help you choose the most suitable service.

Consultations are available until the end of October 2026 and will be available again from January 2027.

WhatsApp is available for questions and assistance. Appointments should be booked through our online booking system.

No. All appointments are by appointment only.

Last-minute availability is occasionally shared through our Instagram Stories.

Due to the limited space in the salon, we kindly ask that you attend your appointment alone.

We currently offer Microlink Weft Extensions, K-Tip Extensions and Sew-In Weaves.

Each method has different requirements depending on your hair, desired result and lifestyle.

If you are unsure which method is best for you, please contact us before booking.

Yes. All colour services are fully customised and begin with a consultation.

Your stylist will assess your hair, discuss your goals and create an individual colour plan based on your current hair and desired result.

Extension appointments require approved, high-quality hair. We do not work with low-quality or unapproved hair.

If you are unsure whether your hair is suitable, please contact us before your appointment.

Unless your service includes washing, please arrive with your natural hair clean, product-free and completely dry.

For extension appointments, please follow the specific preparation instructions provided for your service.

Add-ons should be selected when booking whenever possible.

If your stylist determines that additional time, products or services are required, this will be discussed with you before proceeding.

Unbooked add-ons can only be accommodated if the schedule allows.

Yes. A 20% non-refundable deposit is required when booking your appointment.

The deposit is applied towards the final balance of your service.

Our full cancellation, rescheduling and no-show policy can be found on our booking website.

Please make sure you have read and understood our policies before booking your appointment.

We have a 10-minute grace period for late arrivals.

Arriving more than 15 minutes late will result in your appointment being cancelled and a new appointment will need to be booked.

Please allow enough time for travel, parking and finding the salon.

We are a cashless salon. Payments are made by card.

Please do not attend your appointment if you are unwell. Contact us as soon as possible if you need assistance with your appointment.

Please also inform us of any allergies, sensitivities or relevant skin conditions before your appointment.

November and December are our busiest months of the year. Please read the information below carefully before booking.

Consultations are available until the end of October 2026.

Consultations will be available again from January 2027.

If you are unsure which service is right for you during November or December, please contact us via WhatsApp before booking.

During November and December, we are open Monday through Sunday.

Monday–Saturday: appointments from 09:00
Sunday: appointments from 12:00

Please always check the booking system for the most up-to-date availability.

Any appointment requested outside our regular opening hours is considered a squeeze-in.

Monday–Saturday: outside 09:00–21:00
Sunday: outside 12:00–18:00

Squeeze-ins are subject to availability and have an additional €40 squeeze-in fee.

Please contact us via WhatsApp to check squeeze-in availability.

Yes. Appointments on 25 and 26 December have an additional €50 holiday fee.

Our full booking, cancellation, rescheduling and no-show policies can be found on our booking website.

We strongly recommend reading these policies before booking during the busy holiday season.

Need assistance?

Still have questions?

We're happy to help you find the right service.