Refund policy

All sales are final — no refunds or exchanges are allowed.

Because we prioritize fast processing and shipping, orders cannot be changed or canceled once payment has been completed.

Due to the nature of our product and hygiene standards, hair bundles cannot be returned or refunded once purchased. All sales are final.

We do not offer any warranty or guarantee: if hair bundles are damaged in any way after purchase, we are not responsible and no refunds or exchanges will be given.

Please refer to our WhatsApp service for guidance on properly maintaining your hair bundles. The use of any chemicals, hair products, or treatments is at your own risk and outside of our control.

Always perform a patch test on products before applying them to your bundles, as certain ingredients can cause damage.

We are not liable for any damage caused by bleaching, coloring, or chemical treatments. We highly recommend seeking professional assistance when dyeing or processing your hair bundles.